Conyer Roofing & Exteriors
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Frequently asked questions

Quick answers to common questions

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How does roof financing work?

Simple version: you pick a payment that fits your budget instead of writing one big check.

After your free inspection and estimate, we'll walk you through the financing options available for your project — typically fixed monthly payments across a range of terms, with promotional options depending on the current programs. Checking what you qualify for doesn't affect your credit score; a hard pull only happens if you accept an offer.

Financing also pairs well with insurance work — some homeowners finance their deductible or upgrades (like stepping up a shingle line or adding gutter guards) while insurance covers the storm damage itself.

How do I avoid storm-chaser roofing scams?

After every big Middle Tennessee storm, out-of-state trucks appear. Some are legitimate; many are not. Red flags:

  • Door-knockers demanding you sign today "to hold your spot in line"
  • Offers to waive or eat your deductible (illegal — and the clearest tell there is)
  • No local address you can visit, no Tennessee license number, out-of-state plates
  • Pressure to sign an assignment-of-benefits or a vague "contingency agreement" before any inspection report
  • Cash-only or big deposits up front

Protect yourself: verify the license, ask for the physical office address, read recent local reviews, and get the inspection findings in writing with photos before signing anything. We've been here, we'll be here — 2002 New Deal Potts Rd in Portland isn't going anywhere.

Should I repair or replace my roof?

Honest rule of thumb: repair when the roof is under ~15 years old and the damage is localized — a leak around a flashing, a few wind-blown shingles, a puncture. Replace when the roof is nearing the end of its lifespan, damage is widespread, repairs are recurring, or a storm compromised enough of it that insurance is already involved.

The math matters too: three $800 repairs on a 19-year-old roof is worse than putting that money toward the replacement you'll need soon anyway.

We quote both paths when both are viable, with photos of what we found, so the decision is yours with real information. We do plenty of repairs — we're not a "replacement only" shop.

What does hail damage look like on a roof?

From the ground, often like nothing at all — which is exactly why hail damage gets missed until it becomes a leak. Up close, look for:

  • Bruises or dark spots on shingles where granules were knocked loose
  • Granules collecting in gutters and downspouts (they look like coarse black sand)
  • Dents in soft metals — gutters, downspouts, roof vents, flashing, and AC fins are telltales
  • Cracked or exposed fiberglass mat on older shingles

Hail doesn't need to be huge to matter: quarter-size (1") hail can compromise a shingle roof, and Middle Tennessee sits in a genuine hail corridor. If a storm dropped hail on your area in the last 12 months, get a documented inspection even if the ceiling looks fine — insurance claims have time limits.

What does GAF Master Elite President's Club actually mean?

GAF Master Elite is the top certification tier from GAF, North America's largest shingle manufacturer. To hold it, a contractor must be properly licensed and insured, have a proven reputation, and pass ongoing training — roughly the top 2–3% of roofing contractors qualify.

President's Club sits above even that: it recognizes Master Elite contractors with the highest standards of installation quality, customer protection, and volume. Only a fraction of Master Elite contractors earn it.

Why it matters to you: Master Elite contractors can offer GAF's strongest warranties — including the Golden Pledge, which covers workmanship for up to 25 years and is backed by GAF itself, not just the contractor. If we ever disappeared tomorrow, GAF would still stand behind your roof. We also hold GAF Gold Elite Commercial status for commercial systems.

Is the roof inspection really free? What’s the catch?

Yes — genuinely free, and there's no catch. A member of our team walks the roof (or flies it, if walking isn't safe), photographs what we find, and gives you a straight written assessment.

Three things can come out of it: the roof is fine (we'll tell you, and you should ignore anyone who says otherwise); it needs a repair (we'll quote it); or it has storm damage or age issues that justify replacement or an insurance claim (we'll walk you through options).

Roughly a third of the inspections we run end with "your roof is fine, call us in a few years." That honesty is why our referrals keep coming.

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