Roofing Gallatin from the square to the lake.

The short version: document, file, adjust, build.

1. Free inspection first. We assess the roof and photograph every bit of storm damage. If the damage doesn't justify a claim, we tell you straight — filing a weak claim can count against you.
2. You file the claim. You call your carrier (or file online) and report the date of the storm. We can be on the phone with you if that helps.
3. The adjuster visit. Your insurance company sends an adjuster. We meet them on your roof so the damage we documented actually gets seen and scoped correctly.
4. Scope and payment. The carrier issues a scope of work and initial payment (often in two parts — the second arrives after the work is complete).
5. The build. We restore the roof to code with manufacturer-spec installation, then submit the final invoice and documentation to release your remaining funds.

You pay your deductible — nothing more, nothing less. That's the law in Tennessee, and any contractor telling you otherwise is a red flag.

Only if the damage justifies it — and that's exactly what an honest inspection tells you.

File when there's documented storm damage (hail bruising, wind-creased or missing shingles, tornado damage) substantial enough to exceed your deductible meaningfully. Don't file for normal aging or minor wear: claims history follows you, and a denied claim helps nobody.

Our process protects you here. We inspect and document first, tell you plainly whether what we found is claim-worthy, and only then do you decide to involve your carrier. If it's not claim-worthy, you'll know what maintenance or repair actually makes sense instead.

After every big Middle Tennessee storm, out-of-state trucks appear. Some are legitimate; many are not. Red flags:

• Door-knockers demanding you sign today "to hold your spot in line"
• Offers to waive or eat your deductible (illegal — and the clearest tell there is)
• No local address you can visit, no Tennessee license number, out-of-state plates
• Pressure to sign an assignment-of-benefits or a vague "contingency agreement" before any inspection report
• Cash-only or big deposits up front

Protect yourself: verify the license, ask for the physical office address, read recent local reviews, and get the inspection findings in writing with photos before signing anything. We've been here, we'll be here — 2002 New Deal Potts Rd in Portland isn't going anywhere.